Susan Kothe
Program Manager Lead
As an experienced insurance professional focused on helping franchisors and franchisees protect and grow their businesses, I prioritize building strong relationships and delivering tailored insurance solutions. Taking time to understand each client’s unique needs and providing clear practical guidance builds confidence in their coverage and decisions.
I earned my Certified Franchise Executive (CFE) designation and joined Gallagher in 2017. Guided by Gallagher’s core values and its 3P Commitment — Protect Your Business, Care for Your People, Grow Your Profit — I’m committed to providing clarity and support, making insurance simple, approachable and effective for the businesses I serve.
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Tracey Herzner
Director, Service and Support
With over 10 years at Gallagher, I specialize in supporting franchise clients by leading a service team that is focused on delivering tailored insurance solutions and proactive risk management strategies.
What I value most about this industry is the real impact we have — helping businesses protect their operations and plan for long-term success. I’m proud to be part of a company that prioritizes understanding each client’s goals and building strong, lasting partnerships that support their growth.
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