Kenessa O'Dell
Program Manager
I have been part of Gallagher for over six years and have more than a decade of experience in the insurance industry. I hold licenses in Commercial Property & Casualty, as well as Life and Health, and have earned my Small Business Commercial Specialist (SBCS) designation.
I'm passionate about helping business owners feel confident in their insurance decisions by combining strong industry knowledge with a high level of service. I take pride in being a reliable resource and advocate – someone clients can turn to for guidance, clarity and reassurance as they work to protect what they've built.
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Tracey Herzner
Director, Service and Support
With over 10 years at Gallagher, I specialize in supporting franchise clients by leading a service team that is focused on delivering tailored insurance solutions and proactive risk management strategies.
What I value most about this industry is the real impact we have — helping businesses protect their operations and plan for long-term success. I’m proud to be part of a company that prioritizes understanding each client’s goals and building strong, lasting partnerships that support their growth.
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